Framework for Gaining & Maintaining Social License (2023)

In 2023, scholars introduced a robust, practice-oriented framework designed to guide organizations through the stages of earning and sustaining their social license to operate (SLO). Moving beyond basic engagement checklists, the framework outlines a lifecycle model in which companies must first build legitimacy by actively understanding community values, presenting transparent objectives, and demonstrating technical competence. Following this, they must earn trust, achieved through consistent delivery, visible performance, and open dialogue. The framework emphasizes adaptability—continued legitimacy requires organizations to monitor sentiment and evolve in response to changing expectations and emerging concerns.